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Questions about COVID-19

Dear customer,

Many of you have questions about buying tickets following the COVID-19 outbreak.

Our primary concern is the health and well-being of our customers and employees. We are working hard to keep you informed, while maintaining the quality of our customer experience. We sincerely appreciate your understanding as we navigate through this unusual situation.

Please find below more details depending on your situation :

  • If your event has been postponed, we will inform you by email of the new date. Please keep your tickets, they will still be valid, you will use them to access the event and your seats will remain the same.
  • If your event is cancelled, we will email you a full credit towards your next purchase. A delay of 2 to 4 weeks is to be expected.

For more information, you can contact our customer support team at [email protected] or 1.800.560.9789.

The entire team at 2Tickets would like to thank you for being such a valuable part of the entertainment world. Quebec’s cultural scene is shining thanks to all of us!

The TicketRoute.com team

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