Frequently Asked Questions

Learn more about the benefits of doing business with TicketRoute.com, policies and rules of our site.
Here you will find the basic information you need about TicketRoute.com
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Frequently Asked Questions

General Information
  • What is TicketRoute.com?
  • Why should I buy my tickets with TicketRoute.com?
  • TicketRoute.com 100% guarantee
  • Is my personal information kept secure and confidential?
  • Where do I pick-up the tickets I bought?
  • How do you get tickets for sold out events?
  • Can I sell my tickets on TicketRoute.com?
  • Will I get an invoice after I complete my transaction?
Refund Policies
  • Can I cancel a transaction?
  • Refund if event is cancelled, postponed or rescheduled
  • Can I return tickets if unable to attend?
  • Can eTickets be refunded or exchanged?
Seating Information
  • Why aren't there any seat numbers indicated?
  • Are the seats side by side?
  • What are “leapfrog” seats?
  • Why are tickets only sold in pairs?
  • What happens if my tickets are stolen or lost?
  • Starting when do tickets get announced?
  • I can’t find tickets I had previously seen on the site
  • I can’t find the event for which I want tickets
  • How do eTickets work?
Pricing policy
  • How is the price of tickets determined?
  • Is the price indicated for one ticket or total amount?
  • Are there service fees in the sale?
  • Has my credit card been charged once purchase is confirmed?
  • Will the price of tickets go down?
  • If I buy many at once, will it be cheaper per ticket?
  • Buying tickets without a credit card
Delivery
  • Delivery services
  • When will I receive my tickets?
  • Delivery at workplace or somewhere else
  • In case of absence when tickets are delivered
My profile
  • What should I do if I move?
  • What is the purpose of defining my favorites?
  • What are Alerts for?