Frequently Asked Questions

Answer: TicketRoute.com is a ticketing broker whose website allows fans across North America to find the best tickets for concerts, shows and sporting events. and allow professional ticket sellers to find customers.

Our business is ticket reselling. TicketRoute.com has been actively doing business in Montreal since 2010. Our team relies on professionals with great knowledge of the world of hockey tickets sale.

Answer: At TicketRoute.com we wish to facilitate the purchase of your tickets.

That’s why we have made our website accessible and comprehensible for our customers. We have built our website in order for you to be able to plan, share, shop and organize the event you wish to attend in the most efficient way.

We constantly upgrade and invest in the functionality of our website and the information posted on it in order for your visit to be enjoyable and concise.

When buying tickets from TicketRoute.com, our customers can rest assured that the information they provide will be kept confidential and secure from start to finish.

All tickets made available for purchase on TicketRoute.comare provided by professional sellers which we have thoroughly enquired to ensure the tickets our customer are buying are 100% authentic.

At TicketRoute.com we value your trust. This is why we are committed to making your visit on our website a pleasant and worry-free one. We are dedicated to offering competitive prices, best selection of tickets and reliable customer service.

We invite all our customers to send us their comments and constructive suggestions to [email protected] and let us know about your purchase experience.

Answer: At TicketRoute.com, we take pride in servicing our customers well. Our customers trust is our priority and we are proud to offer a 100% guarantee on tickets.

Click here to learn more about the TicketRoute.com100% guarantee and how it ensures our customers a transaction that is 100% secure, reliable and quick.

Answer: At TicketRoute.com, we make it a priority that all customer information is kept confidential and secure.

We commit ourselves to never make available to a third party the information given by our customers on our website.

The information provided will be kept confidential at all times and will only be used to complete the transaction has efficiently and has quickly as possible.

All information provided on our website is encrypted with SSL technology. TicketRoute.com also holds a certificate attesting the legitimacy of our commercial operations.

Answer: By default, tickets you have purchased will be sent to you by mail, either by FedEx or ExpressPost. Please refer to the Delivery section of our website.

It is also possible for you to make arrangements in order to pick-up your tickets at our offices in Montreal. Please contact us at 1.800.560.9789.

Answer: TicketRoute.com operates in ticket reselling.

We rely on a wide web of professional sellers across North America to be able to offer our customers a variety of tickets for different events.

Because of their rarity and quality, tickets are sometimes above the original asking price. A high demand for a specific event can drive the price up as for another event the demand is not so great.

Tickets come from many different sellers. Sometimes, it is possible to obtain better tickets at a lower price. This is why we recommend our customers to thoroughly research our site before deciding on tickets they wish to purchase.

Answer: TicketRoute.com allows customers to sell their tickets to us. You can do so by filling out the form linked to the specific event you wish to sell tickets for, by going to the “Sell your tickets” section of our website or by clicking here.

Answer: Yes. Once your transaction is completed, an electronic invoice will be sent to you by email.

Answer: For logistical reasons, it is unfortunately impossible to sell tickets purchased previously on TicketRoute.com and its affiliates sites on the Billets.ca website.

Answer:  

• If your event has been postponed, we will inform you by email of the new date as soon as it will be available. Please keep your tickets in a safe place, they will still be valid, you will use them to access the event and your seats will remain the same.
• If your event is cancelled, there is no need to contact us. We will automatically email you a full credit, less the shipping fees, towards your next purchase. Please allow a 2 to 4 weeks delay before receiving your credit.

Due to coronavirus, the very large number of cancelled or postponed events has greatly shaken the entertainment industry. Our financial arrangements with box offices, venues, artists and teams were incidentally affected. The refund schedule may vary depending on events, over time and in response to constantly changing business and legal circumstances.

To avoid any form of fraud, electronic and mobile tickets for rescheduled or postponed events cannot be credited. Unless otherwise specified, these will be valid for the new date.

Answer: In order to avoid any kind of fraud, eTickets or mobile tickets cannot be credited, nor exchanged. All eTickets and mobile tickets sales are final, without any exception.

Furthermore, TicketRoute.com is not responsible for lost or stolen tickets. Once the transaction is done, you are fully responsible of your tickets. The venue is not responsible either for lost or stolen tickets.

Answer: Keeping the confidentiality of our customers and resellers is fundamental to us. This is why we do not provide the seat numbers of your tickets until the purchase is complete.

However, we are on some occasions able to contact our resellers in order to confirm the exact seat numbers for our customers wishing to obtain this information before completing their purchase.

Answer: Since tickets are only sold in pairs, all seats are generally next to one another (unless indicated differently on the ticket description). Keep in mind that most venues use seating arrangements working with even or uneven number sequence.

If the tickets are not seated next to one another, a note will always be enclosed in the ticket description saying so.

Answer: If the ticket description indicates “leapfrog” seat, it means tickets are seated one in front of the other in different aisles and not next to one another in the same aisle.

It rarely happens that the tickets we offer are leapfrog seats, although a note specifying this is always included in the ticket description.

Answer: Sellers don’t usually allow tickets to be sold by the unit by fear of ending-up with a single ticket they are unable to sell. As well, rare are the people who attend events alone.

In some cases, sellers will might accept  to sell an uneven number of tickets, all depending on how many tickets they have left for sale. Please contact us for enquiries regarding this matter at 1-800-560-9789 or [email protected]

Answer: TicketRoute.com is not responsible for lost or stolen tickets. We recommend to our customers to keep their tickets safe as if it was money or any other valuable personal item.

Our terms and conditions stipulate that any stolen or lost ticket will not be reimbursed or replaced. It is possible to try and get them reprinted although we do not guarantee anything in this regard. Once the tickets are bought and delivered, they become the entire responsibility of the buyer.

Answer: Tickets are up for sale on our website as soon as one of our resellers can confirm they are available for purchase.

Generally, we can pre-order tickets before they go on sale. In this case, the option “pre-order your tickets” will be made available on the event notice. After which, you are invited to fill-out a form with your contact information in order for us to send you an email notification before the tickets go on sale.

You will therefore benefit from buyer priority on the best tickets available.

Answer: The most common reason for this usually is that the tickets you had seen have been sold.

Nonetheless, it is possible we have pulled the tickets from the website because game time is nearing the present date.

Because of our 100% guarantee, we cannot offer tickets on our website if we cannot guarantee delivery will be made on-time for the game.

In this case, we invite you to contact us to see if tickets are still available for the game you wish to see and if you are able to come and pick them up at our offices in Montreal.

Answer: If you are using the search bar to find tickets for a specific event, please make sure your spelling is correct.

It can happen that demand for the tickets you are looking to purchase is not sufficient, therefore they are not made available on our website. If this should be the case, please contact us and we will see what we can do for you.

Answer: When you purchase eTickets, you will receive one or many PDF documents by email. Those contain barcodes and all the information concerning the event (title of the event, date, time and seat numbers).

You have to print the PDF documents and bring them with you on the day of the event. They will be scanned at the door, just like regular tickets.

In order to avoid any fraud, there is no credit or exchange on eTickets whatsoever. All eTickets sales are final.

Answer: TicketRoute.com operates in the tickets resale market.

Therefore, the price of tickets is often higher than the original asking price. In the total price of tickets, the asking price for the tickets by the reseller is included.

TicketRoute.com acts as an intermediate between the customer and the reseller. This is why we want to remind our customers that it is the resellers who set the price of tickets and not TicketRoute.com. The resale market of tickets implies that tickets are sold at a different price then the original one.

It is possible to see similar tickets priced diffrently.

Answer: All prices on TicketRoute.com represent the cost of one ticket. For example, if you are purchasing 4 tickets priced at $50, the total amount of your purchase will be $200 (taxes and shipping fees will be added at checkout).

Answer: Yes. Service fees (10%) are included in the prices listed on TicketRoute.com. Please note that shipping charges and taxes are not included in the price.

These fees are used to cover the costs associated with infrastructure development, to guarantee the safety of our customers at 100%, to maintain the quality of our customer service and of our web platform.

Answer: As soon as we received your order, we authorize the credit card to be charged. At that moment, your tickets are officially reserved and a purchase confirmation is sent to you by email. Once the purchase has been confirmed, we bill the credit card and make sure you get your tickets before the event. Keep in mind that your purchase is covered by our 100% guarantee.

Answer: Is some case, the price of tickets goes up and in others it goes down. In the ticket resale business, one can never predict price fluctuations.

We recommend our customers to buy their tickets as soon as they can. When buying your tickets early you actually assure yourself to attend the event, independently of how the market flows.

Answer: Unfortunately, no. Prices are determined by individual sellers and cannot be negotiated, no matter how many tickets you buy in one transaction.

Answer: It is impossible to buy tickets from TicketRoute.com without a credit card.

However, if you are able to pick up the tickets in person at our Montreal office, please contact us at 1-800-560-9789 to make arrangements with us. It will then be possible to pay cash.

Answer: All purchases on TicketRoute.com are sent via ExpressPost or FedEx with signature proof of delivery required for all shipping.

Please keep in mind we do not deliver to P.O. boxes and that a signature proof is required on delivery.

Also, keep in mind the delivery date is determined by the moment tickets are made available by our resellers.

However, our customer can always count on the TicketRoute.com 100% Guarantee to receive their purchase on time for the event. Delivery will only be made at the address given for the credit card and no other place.

Answer: At TicketRoute.com, we guarantee you will receive your tickets on time for the event.

TicketRoute.com offers its customers the choice in the delivery mode. These choices are determined by the date the tickets are made available for delivery and not the date of purchase.

It can happen that our resellers do not currently have possession of the tickets as it is often the case with season tickets waiting to be printed by the team or the ticket office.

Once the tickets are ready for shipping, we will send you a shipment tracking number for FedEx or ExpressPost (depending on the delivery mode you will have chosen).

This will allow you to follow your purchase step by step as it makes its way over to you. If time allowed for the delivery is too short before the event, customers can make arrangements to come and pick up their tickets at our offices in Montreal.

The time allowed for delivery by FedEx depends on the level of service offered in the region.

Please take note that some ticket orders can take up to 1 or 2 business days before being treated. Clients can login to their TicketRoute.com account at all time to verify the status of their order.

Answer: To avoid credit card fraud, we will only deliver the tickets at the billing address given for the credit card used.

Answer: 1) ExpressPost

If you are not present at the time ExpressPost comes to deliver your tickets they will leave a notification card in your mailbox.

From that moment on, you will have 5 to 7 days to go to the indicated post office on the notification card and pickup your package.

You can always use the tracking number, we have provided you with, to locate your package if you have lost the notification card left by ExpressPost.

When picking up your package at the post office you will be asked to provide a photo identification card.

If you do not pick-up your package at the post office within the allowed time, it will be resent to TicketRoute.com. An additional fee of $20 will be charged if we have to re-send the tickets to the customer.

2) FedEx

FedEx will make two delivery attempts.

In each case, a signature proof of delivery by an adult will be requested by TicketRoute.com to insure tickets are in the right hands.

FedEx will not complete the delivery of the package if an adult is not present to signature proof the delivery. If you or another adult are not able to be present at the time of delivery, please contact FedEx by dialling 1-800-GO-FEDEX (1-800-463-3339) to make arrangements directly with them. Please have your tracking number at hand.

After two failed delivery attempts by FedEx, a notification card will be left in your mailbox. You will then have to go to the FedEx office written on the notification card holding your package in order to pick it up.

When picking up your package you will be asked to provide a photo identification card.

After a certain laps of time, if the package is not picked-up, FedEx will return it to TicketRoute.com. An additional fee of $25 will be charged if we have to re-send the tickets to the customer.

Answer: You need to update your contact information in the "Address" section. If you have bought tickets but haven't received them yet, you must contact our customer service department to let us know about it.

Answer: By setting your preferences and favorite artists in the section "My favorites", you help us to better target your interests. This way, we will show you, or send you, offers that concern artists that interest you the most. You will be notified first if one of your favorite artists comes in your area!

Answer: Alerts allow us to send you notifications to alert you in the event where one of your favorite artists comes to your area, so you can get the tickets you want before anyone else! You can opt to receive these alerts via email or SMS sent to your mobile, your choice!

In addition you can also subscribe to our newsletter, sent by email only, and be aware of artists and events to watch. Sign up now!